Customer support

Objective & context

Insure all different customer support as AOG, Warranty, Parts By hour, overdue management, spare parts batch management…


AKKA affected about 230 people dedicated to daily customer satisfaction as an interface on worldwide order administration (also 24/7/365 for AOG) and all types of support.

Added value & customer benefits

AKKA brings the expertise on software (SAP), tools, support and services contracts and customer needs with 14 years of experience on customer front/back office and supply chain. AKKA has the capabilities to develop, propose and support customer in change management with the possibility to handle worldwide projects which can improve the customers’ satisfaction.

Contractual mode: WU, WP, TA

Date & Duration: 2017 – 5 Years

Location: France – PACA – Marignane (13)

Germany – Bavaria – Donauwörth (86)

Project team: Supply Chain Division