Operational documentation & support

Objective & context

The Customer’s department covers a wide range of services including: Operational documentation, Aircraft performance, Operational Queries and Operational Communications. AKKA is the sole approved supplier to perform the Operational Documentation and Operational support for all Derivatives programs.


AKKA worked on different fields:

  • Operational Publications authoring: new baselines, new versions, periodic revisions
  • Operational Support: Service Requests, FOTs, NTOs, ISIs
  • Operational Tools Support: EFB, PEP, LTS…
  • Flight Operations Support on-site: full-time support on RSAF operating base
  • Advanced Graphical Design for all products
  • IT Support: EFB, Automation

Added value & customer benefits

AKKA provides added value by bringing deep knowledge of different activities, autonomous operations and documentation of the factory. We also provided end-to-end commitment from data acquisition to printing & dispatching with additional capabilities to cover global issues. Moreover, we provide mission systems instructor for a major aircraft manufacturer since 2011

Functional Domain: Customer Services

Service Level: Work Units, Manuals, FCOM, MCOM, WBM, CCOM, QRH, MMEL, FCTM, MIDS, MPS, TIMS manuals