IT Service Desk Specialist German // SDI // GSD M/F

Permanent contract

Akka Technologies

04/19/2021

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Reference number

2021-17612

Category

Support — It

Business industry

Digital

Minimum level of education required

Bachelor Degree

Minimum level of experience required

1 to 3 years

Contractual hours

Full time

Languages

German
English

Location

Romania, Bucuresti

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Job description

RESPONSIBILITIES:

-            Serve as the first point of contact for customers seeking technical assistance over the phone, email or other communication channels

-            Perform remote troubleshooting through diagnostic techniques and pertinent questions

-            Determine the best solution based on the issue and details provided by customers

-            Walk the customer through the problem-solving process

-            Direct unresolved issues to the next level of support personnel

-            Provide accurate information on IT products or services

-            Record events, requirements and problems and their resolution in logs

-            Follow-up and update customer status and information

-            Pass on any feedback or suggestions by customers to the appropriate internal team

-            Identify and suggest possible improvements on procedures

-            Co-operate with other members of the IT department

Profile

REQUIREMENTS:

-            Customer-service oriented with a problem-solving attitude

-            Advanced troubleshooting and multi-tasking skills

-            Technical knowledge of Windows OS (7/8/10)

-            Knowledge of ITIL practices appreciated

-            Basic technical knowledge of Microsoft environment (Active Directory, users/groups/OU management …)

-            Excellent written and verbal communications skills

-            Language skills:

o   German: communicative (B1, B2)

o   English: communicative (B1 or higher)

o   Other European language: appreciated

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