Customer Service Representative with German M/F

Permanent contract



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Reference number



Support — It

Business industry


Minimum level of experience required

All levels of experience



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Job description

AKKA & Modis, now Akkodis, is a global pioneer of technologies and digital solutions in the smart industry.

AKKODIS is a global leader in engineering consulting, we support the world’s leading industry players in their digital transformation and throughout their entire product life cycle.
We believe the next generation of digital transformation will reshape entire industries and help solve the world’s toughest challenges. We are here to make that future, smarter for everyone, with a diverse team of 50,000 engineers and digital experts, operating across 30 countries. United by our passion for talent and technology, we look at the world differently.


We are looking for a Level 1 Service Desk Agent with Hungarian and German:


To log, validate and diagnose end client issues, on the full range of products and applications used on the end client site during low volume intervals.

Providing the end client with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. 

Escalation and management of calls to agreed service levels. Excellent attendance and punctuality are required.

Day-to-day Responsibilities:

·         Provides customer support by telephone, e-mail, and chat

·         Identifies clients’ issues and proposes creative solutions

·         Focuses on customer expectations and satisfaction

·         Protects confidential and sensitive information and materials

·         Collaborates with other team members to provide high-quality customer support


·         Willingness to communicate with business customers

·         Passion for identification and resolution of issues

·         Self-driven and motivated to succeed

·         Ability to work as part of a team

·         Positive outlook and attitude

·         Experience on a similar tole is a plus

·         Fluency in German, Hungarian and English

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